Customer Care Executive

Role: Customer Care Executive

Responsibilities:
- Respond to customer inquiries and provide information about products or services
- Maintain a high level of customer satisfaction through excellent service
- Handle and resolve customer complaints in a timely and professional manner
- Process orders, returns, and exchanges
- Keep records of customer interactions and transactions
- Collaborate with other teams to ensure customer needs are met
- Stay up to date on product knowledge and company policies
- Meet performance targets related to customer service metrics

Good to have values:
- Excellent communication skills
- Strong problem-solving abilities
- Ability to remain calm under pressure
- Attention to detail
- Empathy and patience
- Ability to work in a fast-paced environment