"Document all technical inquiries
Proficiency in Microsoft office products, Windows XP, Outlook, remote control tools, VPN, and Networking
A Motor vehicle industry recognised qualification in mechanical or electronic systems
In-depth understanding of modern motor vehicle construction and it’s electronic architecture
Ability to cope with varying work load and self manage the tasks
Excellent communication skills and ability to be assertive
Detailed understanding of the Aftersales business
An understanding of sales operations, marketing and manufacturing plant and quality processes
IT skills, all aspects of MS office to a high standard
Awarness of diverse legal implications in daily workload of technical support"