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Customer Care (Chat Process)

BPO / Customer Care

₹15000 - 20000/month

PITCS Company
PITCS
Verification check
Verified Employer

Location
Location
Marathahalli, Bengaluru, Karnataka
Experience
Experience Required
0 - 1 Years
Education
Education Required
12th Standard / PUC
Gender
Gender
both

Salary
₹15000 - 20000/month
Incentives

Job Type
Job Type : Full time
Shift
Day Shift icon
Day Shift
Days of Work
Working Days
6 Days/week

Skills Required
Skills Required
Basic English
Advanced English

Other Requirements
Other Requirements
Aadhaar Card
Aadhaar Card
Education Proof
Education Proof
PAN Card
PAN Card


Job Description
Job Description
Customer Service (Chat & Inbound)
The primary job of a customer service representative as the first point of contact is to
address customer issues and resolve them in a timely and efficient manner on both Voice and
Non voice platforms.
Support and interact with customers on a variety of channels such as phone, email, and
ensure that all valid customer concerns are being dealt with priority.
Language preferred for verbal communication Hindi, Kannada, English and other south
Indian languages is an added advantage.
● Basic knowledge of Excel
● Maintaining a positive, empathetic, and professional attitude toward customers always
● Responding promptly to customer inquiries.
● Communicating with customers through various channels. (CHAT EMAIL & CALLS)
● Acknowledging and resolving customer complaints.
Communicating and coordinating with colleagues as necessary.
● Providing feedback on the efficiency of the customer service process.
● Ensure customer satisfaction and provide professional customer support