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Customer Care Executive

BPO / Customer Care

₹14500 - ₹33300/month

Location
Location
Mumbai, Maharashtra
Experience
Experience Required
Fresher
Education
Education Required
Graduation
Gender
Gender
Any
Location
Work mode
Full time
Location
Shift
Day Shift
Location
Days of work
6 Days/week
Location
Work hours
3 Hours/day

Skills Required
Skills Required
Customer care

Other Requirements
Other Requirements
Aadhaar Card
Aadhaar Card
Bank Proof
Bank Proof
Education Proof
Education Proof
PAN Card
PAN Card


Job Description
Job Description
The role of the Store CSE is to address customer queries, requests and complaints pertaining to Post or Pre Paid connections and specific to: Billing, Roaming, VAS, Prepaid, Data, Handsets, C&C, and anything/everything related to Vodafone Idea and its products. He/She needs to be customer centric with good communication & listening skills with flair to upsell/cross sell, generate reference from interactions. Have knowledge on operating system. He/She needs to have professional approach in every interaction with customers, must be polite, proactively and drive customer experience by providing first time correct resolution to the customer. Educate and transform customer behavior through digital






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