Customer Care Executive

Company name: NoBroker

Website: https://www.nobroker.in/

Designation- Customer Service Representative


Educational & Skill-Set Qualifiers:

Education - Graduation/HSC qualified,

Excellent verbal and written communication skills.

Good Interpersonal skills, and numerical and analytical ability.

Decision-making skills.





Languages -

English & Hindi mandatory, Kannada/Tamil/preferred



6 days a week and the week-off will be on weekdays.



Specific Responsibilities:-

· Handle Inbound and Outbound calling for customer service.

· Identify and assess customers’ needs to achieve satisfaction.

· Build sustainable relationships and trust with customer accounts through open and interactive

· Communication.

· Provide accurate, valid, and complete information by using the right methods/tools.

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits

· Conduct follow-ups to ensure complete resolution of issues.

· Keep records of customer interactions and process customer accounts.

· Follow communication procedures, guidelines, and policies.

· Take the extra mile to engage customers.