Previously Qjobs
Telecaller
BPO / Customer Care
₹18000 - 35000/month
Bharat Matrimony
Verified Employer
Location
Adyar, Chennai, Tamil Nadu
Experience Required
1 - 7 Years
Education Required
Graduation
Gender
both
₹18000 - 35000/month
Incentives
Phone Allowance
Job Type : Full time
Shift
Day Shift
Days of Work
6 Days/week
Skills Required
Customer care
Other Requirements
Aadhaar Card
Job Description
Position: Relationship Manager
Role Overview:
The Relationship Manager/ Senior Relationship Manager is responsible for understanding customer requirements, meeting service metrics guidelines, retaining customers, converting prospects and assisting them in finding suitable partners.
Key Responsibilities:
• Understanding the customer requirement accurately.
• Helping customer find suitable profiles keeping in mind their requirements.
• Delivering quality service to paid members and working closely to maintain a good rapport with them.
• Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories.
• Managing a set portfolio of customers with robust follow up Understanding the customer requirement accurately.
• Helping customer find suitable profiles keeping in mind their requirements.
• Delivering quality service to paid members and working closely to maintain a good rapport with them.
• Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories.
Skill and Competencies required:
Functional
1. Good proficiency in English and one of the regional languages (Telugu/Malayalam/Hindi)
2. Telemarketing or Customer Service / Selling Skills
3. Basic computer skills – MS Excel, Word
Behavioural
1. Communication – Oral & Written skills / Listening
2. Business / Telephone Etiquette
3. Influencing Skills
4. Empathy
5. Self-driven / Initiative
6. Ability to manage stress
7. Willingness to learn
CTC & Benefits:
• 2.2 to 3.6 lakhs (Exclusive of Incentives)
• Group Mediclaim and Group Term Life
• Day Shift
Role Overview:
The Relationship Manager/ Senior Relationship Manager is responsible for understanding customer requirements, meeting service metrics guidelines, retaining customers, converting prospects and assisting them in finding suitable partners.
Key Responsibilities:
• Understanding the customer requirement accurately.
• Helping customer find suitable profiles keeping in mind their requirements.
• Delivering quality service to paid members and working closely to maintain a good rapport with them.
• Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories.
• Managing a set portfolio of customers with robust follow up Understanding the customer requirement accurately.
• Helping customer find suitable profiles keeping in mind their requirements.
• Delivering quality service to paid members and working closely to maintain a good rapport with them.
• Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories.
Skill and Competencies required:
Functional
1. Good proficiency in English and one of the regional languages (Telugu/Malayalam/Hindi)
2. Telemarketing or Customer Service / Selling Skills
3. Basic computer skills – MS Excel, Word
Behavioural
1. Communication – Oral & Written skills / Listening
2. Business / Telephone Etiquette
3. Influencing Skills
4. Empathy
5. Self-driven / Initiative
6. Ability to manage stress
7. Willingness to learn
CTC & Benefits:
• 2.2 to 3.6 lakhs (Exclusive of Incentives)
• Group Mediclaim and Group Term Life
• Day Shift