We are looking for candidates joining us as Security Guard in Ahmedabad. The salary for the role would range from 18500 to 28500. Should have Understanding of Airline/Aviation/Travel industry - Must have knowledge of Travel B2B market or any of airlines - You will be team member of FareHawker GroupDesk, will responsible for Handling of Group Queries (both domestic and International). - Will need to action group queries by coordinating with concern senior person. - Will need to talk to travel agents/ B2C & understand their requirement about group booking & try to match budget for group confirmation. - Will need to reply Flight and Fare Enquiries emails. - Handling Group Ticketing and Refunds/re-booking of tickets. GDS knowledge is not required for this position. Responsibilities and Duties Handling airlines ticket booking mails from both internal & external customers * Handling cases (Query / Request / Complaint / Appreciations) * Dealing with various internal departments/ airlines * Offering alternative flight & fare solutions where appropriate with the objective of retaining customer's business * Communicating with customers using web-based tools and demonstrates the associated proficiency writing/grammar and hence are able to write concise and clear emails and letters. * Making recommendations according to customers needs and complaints. * Maintaining reports in excel * Performing other duties as assigned by management