Back Office Staff

Responsibilities:

Handling customer queries on Web Chat, E-mails and Social Media
Educate current and potential customers with product and service information
Maintain accurate customer records
Identify and escalate priority issues to the Team Leader and Ops Team
Actively participate in team meetings
Handle all queries in a polite, professional manner
Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
Educate customers on services and processes
Escalate any issues to the Team Leader
Achieve agreed KPIs and Objectives
Adhere strictly to shift schedules
Adhere to laid down internal policies, procedures and processes
Qualifications

A Bachelor’s degree from any stream if a Fresher
Minimum HSC with a minimum 1 year experience
Passionate about customer care
Good typing skill
Fluent in written and spoken English
Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
Able to work well under pressure and under minimum supervision
Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹14,000.00 – ₹27,000.00 per month

Schedule:

Morning shift
Night shift
Education:

Higher Secondary(12th Pass) (Preferred)
For more Info. Call/WhatsApp HR NITIN 895O45O2O1