Collection Officer:
Responsibilities:
- Contact delinquent customers to secure payment for outstanding debts
- Negotiate payment plans and settlements with customers in accordance with company policies
- Update account information and maintain accurate records of collection efforts
- Work with legal and compliance teams to escalate collection activities when necessary
- Provide timely and accurate reports on collection activities to management
Good to have values:
- Strong communication and negotiation skills
- Ability to work independently and prioritize tasks effectively
- Attention to detail and strong organizational skills
- Knowledge of relevant laws and regulations pertaining to debt collection
- Experience with CRM software and other relevant tools
Note: Previous experience in collections, customer service, or a related field is preferred. This role may require occasional travel and work outside of regular office hours.