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Technical Support Engineer

Telecom Implementation/ Network Implementation

₹15000 - 30000/month

Ims Company
Ims
Verification check
Verified Employer

Location
Location
Bengaluru, Karnataka
Experience
Experience Required
2 - 11 Years
Education
Education Required
Graduation
Gender
Gender
both

Salary
₹15000 - 30000/month
Incentives

Job Type
Job Type : Full time
Shift
Day / Night icon
Day / Night
Days of Work
Working Days
5 Days/week

Skills Required
Skills Required
Advanced English

Other Requirements
Other Requirements
Aadhaar Card
Aadhaar Card
Bank Proof
Bank Proof
Education Proof
Education Proof
PAN Card
PAN Card


Job Description
Job Description
Configuring, troubleshooting, training and supporting technical needs of the customer.
Responsible for developing reports for weekly and monthly analysis using SQL
• Developed monthly reports of detailed trends for major technical issues across
product portfolio and services across India.
• Handling Inbound Call of thin book, think pad, workstation, Laptop,
workstation Desktops, Regarding Software & Hardware Related issue.
• Resolving Software Related issues by Installing Drivers & Operating System Related
issues on a Call.
• Guiding Customer to Windows Related issues like, Windows Activation by Using
Command Lines & Creating Windows Recovery Drivers resolving the mic and audio
issue no power and no display issue.
• Creating the Ticket's for Hardware Related issue.
• Handling the field service engineers calls and troubleshooting issue,
• Supporting for the part replacement
• Worked on managing tickets for a diverse customer base
• Resolving the issue through the mail support.
• Helped streamline repair processes and update procedures for support action
consistency.
• Removed malware, ransomware and other threats from laptops and desktop
systems.
• Followed up with clients to verify optimal customer satisfaction following support
engagement and problem resolution.