Previously Qjobs
Technical Support Engineer
Telecom Implementation/ Network Implementation
₹15000 - 35000/month
Ims
Verified Employer
Location
Bengaluru, Karnataka
Experience Required
2 - 8 Years
Education Required
Graduation
Gender
both
₹15000 - 35000/month
Incentives
Job Type : Full time
Shift
Day / Night
Days of Work
5 Days/week
Skills Required
Advanced English
Other Requirements
Aadhaar Card
Bank Proof
Education Proof
PAN Card
Job Description
Role- Technical support
Salary - upto 3.5LPA ( Totally depends on interview and Experience)
Working- 5 days of working
2 days off in a week
Pick and drop facility
Qualification- Graduation(Technical )
Voice process
Exp - 2 year ( on paper Relevant Experience) experience in bpo.
Shift- 10-7pm
Candidate having excellent communication(Hindi and English Mandatory)
Want immediate joiner
Job Responsibilities:
Configuring, troubleshooting, training and supporting technical needs of the customer.
• Responsible for developing reports for weekly and monthly analysis using SQL
• Developed monthly reports of detailed trends for major technical issues across
product portfolio and services across India.
• Handling Inbound Call of Lenovo thin book, think pad, workstation, Laptop,
workstation Desktops, Regarding Software & Hardware Related issue.
• Resolving Software Related issues by Installing Drivers & Operating System Related
issues on a Call.
• Guiding Customer to Windows Related issues like, Windows Activation by Using
Command Lines & Creating Windows Recovery Drivers resolving the mic and audio
issue no power and no display issue.
• Creating the Ticket's for Hardware Related issue.
• Handling the field service engineers calls and troubleshooting issue,
• Supporting for the part replacement
• Worked on managing tickets for a diverse customer base
• Resolving the issue through the mail support.
• Helped streamline repair processes and update procedures for support action
consistency.
• Removed malware, ransomware and other threats from laptops and desktop
systems.
• Followed up with clients to verify optimal customer satisfaction following support
engagement and problem resolution.
Interview Pattern:
AMCAT
HR round
Versant
Final round
(All round will be virtual mode)
Salary - upto 3.5LPA ( Totally depends on interview and Experience)
Working- 5 days of working
2 days off in a week
Pick and drop facility
Qualification- Graduation(Technical )
Voice process
Exp - 2 year ( on paper Relevant Experience) experience in bpo.
Shift- 10-7pm
Candidate having excellent communication(Hindi and English Mandatory)
Want immediate joiner
Job Responsibilities:
Configuring, troubleshooting, training and supporting technical needs of the customer.
• Responsible for developing reports for weekly and monthly analysis using SQL
• Developed monthly reports of detailed trends for major technical issues across
product portfolio and services across India.
• Handling Inbound Call of Lenovo thin book, think pad, workstation, Laptop,
workstation Desktops, Regarding Software & Hardware Related issue.
• Resolving Software Related issues by Installing Drivers & Operating System Related
issues on a Call.
• Guiding Customer to Windows Related issues like, Windows Activation by Using
Command Lines & Creating Windows Recovery Drivers resolving the mic and audio
issue no power and no display issue.
• Creating the Ticket's for Hardware Related issue.
• Handling the field service engineers calls and troubleshooting issue,
• Supporting for the part replacement
• Worked on managing tickets for a diverse customer base
• Resolving the issue through the mail support.
• Helped streamline repair processes and update procedures for support action
consistency.
• Removed malware, ransomware and other threats from laptops and desktop
systems.
• Followed up with clients to verify optimal customer satisfaction following support
engagement and problem resolution.
Interview Pattern:
AMCAT
HR round
Versant
Final round
(All round will be virtual mode)