Collection

"• Responsible for regularly updating the client on the cases assigned for debt recovery from their delinquent customer.
• Reviewing customers and analysing potential defaulters.
• Understanding default reasons and reporting to management.
• To keep a tab on due calling data and update the new contacts and addresses of the customer and guarantor.
• Responsible for process implementation of Cash Receiving and Cash Register.
• Review problematic accounts by understanding the issues and provide them better repayment structure.
• Visiting customers, guarantor and references.
• Issue repossession order in co-ordination with BM.
• Collection of due payments effectively and efficiently.
• Understanding OD status of all Assigned Centres/clients.
• Resolution of ODs, fully and partially.
• Quality of task performed in terms of efficiency, effectiveness, timely productivity.
• Monthly collection productivity for all assigned clients/ centres (Bucket Wise
Resolution / Roll Backs).
• Reduction in total assigned DPD clients of centres on monthly basis.
• Reduction in OD movement for all assigned clients/centres month on month Basis.
• Regular visit other than centre meeting to all assigned clients.
• Centre outstanding/OD/NPA of zero collection centres approaching to threshold.
• Reduction in non-payment clients and centres.
"
Collect payments on past due bills.• Create a list of people who have not made payments.. • Organize list according to severity of delinquency.