"Key Job Responsibilities
Receive and enter borrower account data from client schools • Verify accuracy of data with loan
servicers and Department of Education resources • Place outbound calls, send letters, and emails
to contact delinquent borrowers and advise them of their repayment responsibility and options •
Receive phone calls from students, answering their questions regarding their loans and repayment
options • Counsel borrowers regarding the requirements for deferment, forbearance, rehabilitation
and consolidation options • Obtain completed deferment and forbearance forms from borrowers
and submit to appropriate servicers • Follow approved scripts and use approved letters in student
contact activities to ensure compliance with company and regulatory requirements • Act as liaison
between student borrower and loan servicer to obtain verbal forbearances and to update borrower
information • Skip-trace borrowers and update student database with new demographics • Send
monthly reports of performed activities and calculated default rates to client schools • Cooperate
with quality assurance in all review and process refinement activities • Complete other duties, as
assigned"