Previously Qjobs
Customer Care Executive
BPO / Customer Care
₹17000 - 23000/month
Global Shiksha
Verified Employer
Location
Indiranagar, Bengaluru, Karnataka
Experience Required
3 - 8 Years
Education Required
Diploma
Gender
female
₹17000 - 23000/month
Job Type : Full time
Shift
Day Shift
Days of Work
6 Days/week
Skills Required
Customer care
Job Description
Role and responsibilities:
Responsible for effectively, efficiently, and promptly responding to customer inquiries, requests, and complaints received via phone, e-mail, or mail to achieve customer satisfaction.
Maintaining a positive, empathetic, and professional attitude towards customers at all times
Processing and logging information into a CRM system along with resolving inquiries
Follow communication procedures, guidelines, and policies
Forwarding and escalating inquiries to relevant individuals and departments
The main goal is to ensure the delight of existing/new customers.
Requirement:
3+ years of Customer Success related experience in a B2C/product based company
Bachelor's degree in English and/or psychology is preferred.
Ability to multitask, prioritize and manage time effectively.
Proficient computer skills and with MS Office suites.
Customer orientation, Outstanding communication skills, both verbal and written, and ability to speak English & Hindi language.
Phenomenal telephone etiquette, great writing skills, and amazing negotiation skills are essential for this position.
Responsible for effectively, efficiently, and promptly responding to customer inquiries, requests, and complaints received via phone, e-mail, or mail to achieve customer satisfaction.
Maintaining a positive, empathetic, and professional attitude towards customers at all times
Processing and logging information into a CRM system along with resolving inquiries
Follow communication procedures, guidelines, and policies
Forwarding and escalating inquiries to relevant individuals and departments
The main goal is to ensure the delight of existing/new customers.
Requirement:
3+ years of Customer Success related experience in a B2C/product based company
Bachelor's degree in English and/or psychology is preferred.
Ability to multitask, prioritize and manage time effectively.
Proficient computer skills and with MS Office suites.
Customer orientation, Outstanding communication skills, both verbal and written, and ability to speak English & Hindi language.
Phenomenal telephone etiquette, great writing skills, and amazing negotiation skills are essential for this position.