LOK KALAYAN NIDHI LIMITED
Verified
Easy applyFront Office Manager
Admin
₹15500 - ₹20000 / Monthly
Location
Jamshedpur, Jharkhand
Experience Required
Fresher
Education Required
Graduation
Gender
Both
Work mode
Full time
Shift
Day Shift
Days of work
6 Days/week
Work hours
3 Hours/day
Incentives
Other Requirements
Aadhaar Card
Bank Proof
Education Proof
PAN Card
Job Description
A Front Office Manager is responsible for supervising the front desk or reception area of an organization (commonly in hotels, hospitals, or corporate offices) and ensuring smooth guest/customer service and administrative operations.
Key Responsibilities
Supervise Front Office Staff
Manage receptionists, front desk agents, and concierge staff.
Schedule shifts and monitor staff performance.
Train new employees on procedures and customer service.
Guest / Customer Service
Ensure guests or visitors receive professional and friendly service.
Handle complaints and resolve customer issues quickly.
Maintain high standards of hospitality.
Front Desk Operations
Oversee check-in and check-out procedures (in hotels).
Ensure proper handling of reservations, calls, and inquiries.
Monitor front office supplies and equipment.
Administrative Duties
Maintain records, reports, and billing information.
Coordinate with housekeeping, maintenance, and other departments.
Manage office documentation and correspondence.
Financial Management
Monitor daily cash flow and billing accuracy.
Prepare reports on occupancy, revenue, or visitor statistics.
Ensure compliance with company policies.
Safety and Security
Ensure front office procedures follow safety guidelines.
Monitor guest access and visitor management.
Skills Required
Strong communication and interpersonal skills
Leadership and team management
Customer service orientation
Problem-solving abilities
Knowledge of front office software / PMS systems (e.g., Opera PMS)
Organizational and multitasking skills
Qualifications
Bachelorâs degree in Hospitality Management, Business Administration, or related field.
Experience in front office or guest services (usually 2â5 years).
Knowledge of hotel or office management systems.
Workplaces
Front Office Managers are commonly employed in:
Hotels and resorts
Hospitals
Corporate offices
Travel and tourism companies
If you want, I can also give:
Front Office Manager job description for a resume
Hotel front office manager duties specifically
Interview questions for front office manager jobs.
Key Responsibilities
Supervise Front Office Staff
Manage receptionists, front desk agents, and concierge staff.
Schedule shifts and monitor staff performance.
Train new employees on procedures and customer service.
Guest / Customer Service
Ensure guests or visitors receive professional and friendly service.
Handle complaints and resolve customer issues quickly.
Maintain high standards of hospitality.
Front Desk Operations
Oversee check-in and check-out procedures (in hotels).
Ensure proper handling of reservations, calls, and inquiries.
Monitor front office supplies and equipment.
Administrative Duties
Maintain records, reports, and billing information.
Coordinate with housekeeping, maintenance, and other departments.
Manage office documentation and correspondence.
Financial Management
Monitor daily cash flow and billing accuracy.
Prepare reports on occupancy, revenue, or visitor statistics.
Ensure compliance with company policies.
Safety and Security
Ensure front office procedures follow safety guidelines.
Monitor guest access and visitor management.
Skills Required
Strong communication and interpersonal skills
Leadership and team management
Customer service orientation
Problem-solving abilities
Knowledge of front office software / PMS systems (e.g., Opera PMS)
Organizational and multitasking skills
Qualifications
Bachelorâs degree in Hospitality Management, Business Administration, or related field.
Experience in front office or guest services (usually 2â5 years).
Knowledge of hotel or office management systems.
Workplaces
Front Office Managers are commonly employed in:
Hotels and resorts
Hospitals
Corporate offices
Travel and tourism companies
If you want, I can also give:
Front Office Manager job description for a resume
Hotel front office manager duties specifically
Interview questions for front office manager jobs.