Customer Care (Chat Process)

We are looking for a Customer Care Executive to join our team and provide support through our chat process. The ideal candidate will have a passion for customer service and excellent communication skills.

Responsibilities:
- Respond to customer inquiries and resolve issues through chat in a timely and professional manner
- Provide product information and assistance to customers
- Maintain a high level of customer satisfaction and loyalty
- Escalate complex issues to the appropriate department
- Keep detailed records of customer interactions and transactions
- Stay updated on product knowledge and company policies
- Collaborate with team members to improve overall customer experience

Good to have:
- Previous experience in customer service or call center roles
- Strong typing skills and ability to multitask
- Knowledge of CRM systems
- Ability to work in a fast-paced environment
- Excellent problem-solving skills and a positive attitude

If you are a customer-centric individual with a passion for helping others, we would love to hear from you. Apply now to join our team!