Customer Care Executive

- Interact with customers over phone, email, and chat to answer inquiries and resolve issues
- Provide excellent customer service by addressing customer needs and concerns in a professional manner
- Assist customers with product information, billing inquiries, and order status updates
- Document all customer interactions and maintain accurate records in CRM system
- Collaborate with internal teams to communicate and resolve customer issues in a timely manner
- Identify opportunities to upsell or cross-sell additional products or services to customers
- Stay up to date on company policies, products, and services to provide accurate information to customers