- Build and maintain relationships with customers through phone calls, emails, and face-to-face interactions
- Address customer inquiries and concerns in a timely and professional manner
- Provide information about products and services to customers
- Assist customers with placing orders and processing payments
- Resolve customer complaints and escalate issues as needed
- Maintain accurate and updated customer records
- Collaborate with other team members to ensure customer satisfaction and retention
- Stay updated on industry trends and new products to better serve customers.