Customer Care (Chat Process)

Customer Care (Chat Process)

Roles and Responsibilities:

- Respond to customer inquiries and resolve issues via chat in a timely and professional manner
- Provide accurate information about products and services
- Identify and escalate priority issues to the appropriate team members
- Maintain a high level of customer satisfaction through excellent communication and problem-solving skills
- Keep detailed records of customer interactions and transactions
- Follow up with customers to ensure their issues are resolved to their satisfaction
- Stay current on product knowledge and company policies to effectively assist customers
- Collaborate with team members to improve overall customer experience

Good to Have Values:

- Empathy and patience in dealing with customer concerns
- Strong written communication skills
- Ability to multitask and prioritize workload effectively
- Positive attitude and willingness to learn and grow in a fast-paced environment