Customer Care Executive

Customer Care Executive:

Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about products and services
- Assist customers with placing orders, tracking shipments, and resolving any issues
- Take ownership of customer concerns and escalate to the appropriate department when necessary
- Maintain customer records and update information as needed
- Work collaboratively with team members to ensure excellent customer service
- Meet and exceed customer satisfaction goals
- Stay up-to-date on product knowledge and industry trends

Good to have:
- Previous experience in customer service or a related field
- Strong communication and problem-solving skills
- Ability to work well under pressure and in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
- A positive attitude and a passion for helping others