Customer Care (Chat Process)

We are seeking a skilled Customer Care Executive to join our team in the Chat Process division. As a Customer Care Executive, you will be responsible for engaging with customers via chat to provide assistance, answer queries, and ensure a positive customer experience.

Responsibilities:
- Engage with customers via chat to provide timely and accurate assistance
- Respond to customer inquiries, resolving issues and escalating when necessary
- Maintain a high level of customer satisfaction through effective communication and problem-solving
- Keep detailed records of customer interactions and transactions
- Collaborate with other team members to ensure seamless customer service
- Stay updated on product knowledge and company policies to provide accurate information to customers

Good to have Values:
- Strong communication skills
- Ability to multitask and prioritize tasks effectively
- Problem-solving skills
- Customer-focused mindset
- Team player