Customer Care Executive

Role: Customer Care Executive

Responsibilities:
- Answering customer inquiries via phone, email, and chat in a timely and professional manner
- Resolving customer complaints and issues efficiently and effectively
- Providing product information and assistance to customers
- Processing orders, returns, and exchanges
- Maintaining accurate records of customer interactions and transactions
- Collaborating with other team members to ensure customer satisfaction
- Monitoring customer feedback and escalating issues as needed
- Keeping up-to-date with product knowledge and company policies
- Meeting and exceeding customer service goals and objectives

Good to have values:
- Strong communication skills
- Problem-solving abilities
- Empathy and patience when dealing with customers
- Ability to work well under pressure
- Attention to detail and accuracy
- Team player mentality
- Customer service experience is a plus.