Customer Care (Chat Process)

We are currently seeking a Customer Care (Chat Process) for our team. The ideal candidate will have experience in blue and grey collar industries and a passion for providing exceptional customer service.

Responsibilities:
- Engage with customers via chat to provide support and assistance
- Resolve customer inquiries and issues in a timely and professional manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to ensure customer satisfaction
- Stay up to date on product knowledge and company policies
- Meet and exceed performance metrics and goals

Good to have:
- Previous experience in a customer service role
- Strong communication skills, both written and verbal
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office Suite and CRM software
- Knowledge of blue and grey collar industries and terminology