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Customer Care Executive

BPO / Customer Care

₹25000 - 60000/month

Joules To Watts Company
Joules To Watts
Verification check
Verified Employer

Location
Location
Koramangala, Bengaluru, Karnataka
Experience
Experience Required
1 - 8 Years
Education
Education Required
Graduation
Gender
Gender
both

Salary
₹25000 - 60000/month

Job Type
Job Type : Full time
Shift
Night Shift icon
Night Shift
Days of Work
Working Days
5 Days/week

Skills Required
Skills Required
Customer care
Advanced English

Other Requirements
Other Requirements
Aadhaar Card
Aadhaar Card
Education Proof
Education Proof
PAN Card
PAN Card


Job Description
Job Description
Make outbound calls to the candidate and motivate them to complete job application.
Schedule/reschedule first day of work for the employees and sharing necessary information.
Review application form and make sure all the details are filled appropriately.
Handle inbound calls and resolve candidate’s queries.
Respond to candidate’s queries over email/text.
Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Provide excellent experience to the candidates.
Maintaining a quality score of 90% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Participate in Team building activities
Ensure and maintain the security and confidentiality of client data
Ensure Customer Satisfaction