Previously Qjobs
Telecaller Inbound
BPO / Customer Care
₹20000 - 25000/month
Poonamn IT Consultant Services
Verified Employer
Location
Marathahalli, Bengaluru, Karnataka
Experience Required
1 - 2 Years
Education Required
Graduation
Gender
both
₹20000 - 25000/month
Incentives
Job Type : Full time
Shift
Day Shift
Days of Work
6 Days/week
Skills Required
Advanced English
Intermediate English
Tele Sales
Teamwork
English Level-1
Other Requirements
Aadhaar Card
Job Description
Roles & Responsibilities:
● Minimum 1.5 years of call center background experience with voice and non-voice
process
● Good verbal and written communication
● Language preferred for verbal communication Hindi, Kannada, English, and other south
Indian languages is an added advantage.
● Basic knowledge of Excel
● Maintaining a positive, empathetic, and professional attitude toward customers always
● Responding promptly to customer inquiries.
● Communicating with customers through various channels. (CHAT EMAIL & CALLS)
● Acknowledging and resolving customer complaints.
● Knowing our products inside and out so that you can answer questions.
● Processing orders, forms, applications, and requests.
● Keeping records of customer interactions, transactions, comments, and complaints.
● Communicating and coordinating with colleagues as necessary.
● Providing feedback on the efficiency of the customer service process.
● Ensure customer satisfaction and provide professional customer support.
● Minimum 1.5 years of call center background experience with voice and non-voice
process
● Good verbal and written communication
● Language preferred for verbal communication Hindi, Kannada, English, and other south
Indian languages is an added advantage.
● Basic knowledge of Excel
● Maintaining a positive, empathetic, and professional attitude toward customers always
● Responding promptly to customer inquiries.
● Communicating with customers through various channels. (CHAT EMAIL & CALLS)
● Acknowledging and resolving customer complaints.
● Knowing our products inside and out so that you can answer questions.
● Processing orders, forms, applications, and requests.
● Keeping records of customer interactions, transactions, comments, and complaints.
● Communicating and coordinating with colleagues as necessary.
● Providing feedback on the efficiency of the customer service process.
● Ensure customer satisfaction and provide professional customer support.