Telecaller Inbound

- Answer incoming calls from customers and assist them with their inquiries or concerns
- Provide information about products or services and help customers place orders or make reservations
- Handle customer complaints or provide solutions to their issues
- Maintain a professional and positive attitude while interacting with customers
- Follow company scripts and guidelines when handling customer calls
- Keep accurate records of customer interactions and transactions
- Collaborate with other team members to ensure excellent customer service
- Meet assigned performance goals and targets for call quality and customer satisfaction.