Should have Understanding of Airline/Aviation/Travel industry.
Must have knowledge of Travel B2B market or any of airlines
You will responsible for handling of Group Queries (both domestic and International).
Will need to action group queries by coordinating with concern senior person.
Will need to talk to travel agents/ B2C and understand their requirement about group booking
and try to match budget for group confirmation.
Will need to reply Flight and Fare Inquiries emails.
Handling Group Ticketing and Refunds/re-booking of tickets.
GDS knowledge is required for this position.
Handling airlines ticket booking mails from both internal and external customers
Handling cases (Query / Request / Complaint / Appreciations)