Previously Qjobs
Customer Care Executive
BPO / Customer Care
₹12500 - 25000/month
Location
Mumbai, Maharashtra
Experience Required
1 - 2 Years
Education Required
12th Standard / PUC
Gender
Any
₹12500 - 25000/month
Job Type : Full time
Shift
Day Shift
Days of Work
6 Days/week
Work Hours
9 Hours/day
Skills Required
Customer care
Other Requirements
Aadhaar Card
Bank Proof
Education Proof
PAN Card
Job Description
"Experience:
• At least 1-2 years in Project Management
• Good analytical skills
• Excel (V Look Up + Pivot Table) and Powerpoint presentations knowledge is must
• Should have team handling experience
• Must have worked in the sales function ""A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
The only aim is to ensure customer satisfaction by fulfilling their requirements.
Should be confident in troubleshooting any such emerging queries and maintaining high standards.
Develops a strong relationship with their customers and generates trust with an open and interactive communication.
Acquire and validate information and providing it to the customers with full efficiency.
Document or maintain records of each and every interactions with the customers for future evaluation.
Setting up customer accounts and provide relevant information to them.
Follow the procedure, guidelines provided and implement it while troubleshooting queries."
• At least 1-2 years in Project Management
• Good analytical skills
• Excel (V Look Up + Pivot Table) and Powerpoint presentations knowledge is must
• Should have team handling experience
• Must have worked in the sales function ""A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
The only aim is to ensure customer satisfaction by fulfilling their requirements.
Should be confident in troubleshooting any such emerging queries and maintaining high standards.
Develops a strong relationship with their customers and generates trust with an open and interactive communication.
Acquire and validate information and providing it to the customers with full efficiency.
Document or maintain records of each and every interactions with the customers for future evaluation.
Setting up customer accounts and provide relevant information to them.
Follow the procedure, guidelines provided and implement it while troubleshooting queries."