Customer Care Executive

"The employee will be responsible for monitoring and subsequent handling of all customer requests received on phone/email.
The employee will be responsible for serving customer requests in coordination with the branch operations team, branch sales team, legal team etc.
The employee will be responsible for serving customer requests within specified TAT
The employee will be responsible for excellent rating from customers on call/Email
The employee will be responsible for migrating customers to alternate channels like mobile application, Customer Portal etc. and other central campaigns which may be launched from time to time
The employee should possess knowledge and understanding of processing of home loan application, documentation process, understanding of real estate working environment
The employee will be responsible for executing financial transactions is core banking
"