Customer Relationship Executive

Specific Responsibilities:-

· Handle Inbound and Outbound calling for customer service.

· Identify and assess customers’ needs to achieve satisfaction.

· Build sustainable relationships and trust with customer accounts through open and interactive

· Communication.

· Provide accurate, valid, and complete information by using the right methods/tools.

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits

· Conduct follow-ups to ensure complete resolution of issues.

· Keep records of customer interactions and process customer accounts.

· Follow communication procedures, guidelines, and policies.

· Take the extra mile to engage customers.