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Technical Support Engineer

Telecom Implementation/ Network Implementation

₹10000 - 12000/month

Shrishti Softech Solutions Pvt.Ltd Company
Shrishti Softech Solutions Pvt.Ltd
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Verified Employer

Location
Location
Sector 137, Noida, Uttar Pradesh
Experience
Experience Required
0 - 2 Years
Education
Education Required
Graduation
Gender
Gender
both

Salary
₹10000 - 12000/month

Job Type
Job Type : Full time
Shift
Day Shift icon
Day Shift
Days of Work
Working Days
6 Days/week

Skills Required
Skills Required
Basic English

Other Requirements
Other Requirements
Aadhaar Card
Aadhaar Card


Job Description
Job Description
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.

Responsibilities
Reproduce customer environment and run tests
Manage and address electronic tickets efficiently
Liaise between sales team, customer success team, and customers to properly address customer problems
Troubleshoot and configure software and hardware
Understand the concern of the client
Provide the solution to the customer to best of the satisfaction
Dealing with the technical issues


Responsibilities Of Candidates Includes:

• Solving Technical Problems & Complaints
• Supporting The Client For Google Cloud Services And G Suite
• Responsible For Post Sales Client Satisfaction

Qualifications

2+ years' of technical support experience
Customer service oriented
Strong written and verbal and troubleshooting skills