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Engineer

Engineer (Civil/Mechanical etc)

₹8300 - ₹25000/month

Location
Location
Udaipur, Rajasthan
Experience
Experience Required
0 - 2 Years
Education
Education Required
12th Standard / PUC
Gender
Gender
Any
Location
Work mode
Full time
Location
Shift
Day Shift
Location
Days of work
6 Days/week
Location
Work hours
3 Hours/day

Other Requirements
Other Requirements
Aadhaar Card
Aadhaar Card
Bank Proof
Bank Proof
Bike
Bike
DL
DL
Education Proof
Education Proof
PAN Card
PAN Card


Job Description
Job Description
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues with respect to the severity.