Responsibilities:
1. Answer incoming calls from customers in a professional and courteous manner.
2. Provide information about products or services, answer questions, and address customer concerns.
3. Assist customers with placing orders, processing returns, and resolving any issues.
4. Follow up with customers to ensure satisfaction and provide customer support as needed.
5. Keep accurate and detailed records of all customer interactions.
6. Collaborate with team members and other departments to ensure a seamless customer experience.