Telecalling Team Leader

Telecalling Team Leader

As a Telecalling Team Leader, you will be responsible for overseeing a team of telecallers and ensuring that they meet their targets and deliver excellent customer service. You will play a key role in driving team performance and maintaining high standards of quality.

Responsibilities:
- Lead and motivate a team of telecallers to achieve daily, weekly, and monthly targets
- Conduct regular training and coaching sessions to improve team performance
- Monitor call quality and provide feedback to team members for improvement
- Create team schedules and ensure adequate coverage during peak hours
- Develop and implement strategies to increase productivity and efficiency
- Handle escalated customer calls and resolve issues as needed
- Collaborate with other departments to ensure a seamless customer experience
- Generate reports and analyze data to track team performance and identify areas for improvement

Good to have values:
- Strong leadership skills
- Excellent communication skills
- Ability to handle pressure and meet deadlines
- Customer-focused mindset
- Experience in the blue grey collar industry