We are seeking a motivated and customer-oriented Customer Care Executive to join our team. The ideal candidate will have previous experience in the blue grey collar jobs industry and a passion for providing exceptional service to customers. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.
Responsibilities:
- Handle incoming customer calls and emails in a professional manner
- Resolve customer complaints and issues in a timely and efficient manner
- Keep accurate records of customer interactions and transactions
- Provide product information and assistance to customers
- Collaborate with other team members to ensure customer needs are met
- Stay up-to-date on company products and services
- Follow up with customers to ensure their satisfaction with our services
Good to have values:
- Ability to work in a fast-paced environment
- Strong communication and problem-solving skills
- Excellent customer service skills
- Team player mentality
- Ability to multitask and prioritize tasks efficiently