Customer Care Executive

Customer Care Executive

Roles and Responsibilities:
- Handle incoming customer inquiries and resolve issues in a professional and timely manner
- Provide exceptional customer service through phone, email, and chat communication
- Maintain a positive and empathetic attitude towards customers at all times
- Accurately record and update customer information in the database
- Collaborate with internal teams to ensure customer satisfaction and problem resolution
- Follow up with customers to ensure their concerns have been addressed and resolved
- Meet or exceed customer service targets and KPIs
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers
- Identify and escalate priority issues to the appropriate team members
- Handle customer feedback and complaints effectively and proactively

Good to have values:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and handle high-pressure situations
- Problem-solving skills and a strong attention to detail
- Empathy and a customer-centric mindset
- Experience working in a call center or customer service role