Customer Care Executive

Responsibilities:

- Answer customer inquiries via phone, email, and chat in a professional manner
- Provide product information, pricing, and availability to customers
- Assist customers with order placement, tracking, and returns
- Resolve customer complaints and escalate issues as needed
- Maintain a high level of customer satisfaction and retention
- Collaborate with other teams to address customer needs and improve processes
- Adhere to company policies and procedures for customer interactions
- Meet performance goals and targets for response times and customer satisfaction metrics.