Customer Relationship Executive

As a Customer service Executive at Nivasa, you’ll be the first point of contact for hundreds of
aspiring homeowners. You’ll build trust, qualify needs, and help guide customers toward the
right loan product — all from our vibrant Bengaluru office.

Your Key Responsibilities:
● Call and engage with potential customers interested in Home Loans or Loan
Against Property (LAP)
● Understand their loan needs and explain our solutions in a simple, confident, and
clear manner
● Handle customer questions, build rapport, and ensure a smooth application
experience
● Maintain CRM entries and follow-up with leads until conversion
● Work closely with the SME team for lead handover