My Way Growth Trading Private Limited.
Verified
Easy applyCustomer Care (Chat Process)
BPO / Customer Care
₹10000 - ₹20000/month
Location
Bengaluru, Karnataka
Experience Required
1 - 2 Years
Education Required
Graduation
Gender
Female
Work mode
Full time
Shift
Day Shift
Days of work
5 Days/week
Work hours
3 Hours/day
Other Requirements
Aadhaar Card
Job Description
- Answer incoming chats in a professional and courteous manner
- Assist customers with product inquiries, order tracking, and troubleshooting
- Provide accurate and timely information to resolve customer issues
- Proactively identify and escalate any issues or trends to the appropriate department
- Maintain a positive attitude and ensure customer satisfaction at all times
- Update customer records and documentation as needed
- Meet performance targets for chat response times and customer satisfaction levels
- Assist customers with product inquiries, order tracking, and troubleshooting
- Provide accurate and timely information to resolve customer issues
- Proactively identify and escalate any issues or trends to the appropriate department
- Maintain a positive attitude and ensure customer satisfaction at all times
- Update customer records and documentation as needed
- Meet performance targets for chat response times and customer satisfaction levels
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