Customer Care Executive

Customer Care Executive

Roles and Responsibilities:
- Handling incoming customer inquiries via phone, email, and chat in a professional and timely manner
- Resolving customer complaints and issues efficiently to ensure customer satisfaction
- Providing product information, pricing, and availability to customers
- Processing orders, returns, and exchanges accurately and promptly
- Collaborating with other departments to address customer needs and concerns
- Maintaining customer records and documentation in the CRM system
- Monitoring customer feedback and trends to identify areas for improvement
- Working closely with sales and marketing teams to promote products and services

Good to have values:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to remain calm under pressure
- Customer-oriented mindset with a focus on delivering exceptional service
- Attention to detail and accuracy in all tasks

Note: Previous experience in customer service or a similar role is preferred.