Customer Care Executive

As a Customer Care Executive, you will be responsible for providing exceptional customer service and support to clients in the blue grey collar industry. You will serve as the main point of contact for customers, addressing inquiries, resolving issues, and ensuring overall customer satisfaction.

Responsibilities:
- Handle incoming customer calls, emails, and inquiries promptly and professionally
- Assist customers with placing orders, addressing concerns, and providing product information
- Manage customer accounts and maintain accurate records of interactions
- Collaborate with internal teams to resolve customer issues and provide timely solutions
- Follow up with customers to ensure satisfaction and address any outstanding concerns
- Stay up-to-date on industry trends, products, and services to provide accurate information to customers
- Meet and exceed customer service goals and objectives

Good to have:
- Previous experience in customer service or related field
- Strong communication and problem-solving skills
- Ability to multitask and prioritize tasks effectively
- Familiarity with CRM systems and Microsoft Office suite
- Empathy and patience when dealing with customer inquiries.