Customer Care Executive

Role: Customer Care Executive

Responsibilities:
- Handle customer inquiries and provide appropriate solutions and alternatives within a timely manner
- Manage phone calls and correspondence in a professional and efficient manner
- Build sustainable relationships of trust through open and interactive communication
- Identify and assess customers' needs to achieve satisfaction
- Keep records of customer interactions, transactions, comments, and complaints
- Meet personal/customer service team sales targets and call handling quotas
- Follow communication procedures, guidelines, and policies

Good to Have:
- Previous experience in a customer service role
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or equivalent
- Proficiency in MS Office and relevant software applications

If you are passionate about providing excellent customer service and have a background in handling customer inquiries, this role may be the perfect fit for you. Apply now to join our team as a Customer Care Executive.