Customer Care (Chat Process)

Customer Care (Chat Process)

As a Customer Care representative in the Chat Process, you will be responsible for providing exceptional customer service through online chat platforms. You will be the first point of contact for customers seeking assistance, information, or resolutions to their queries. Your primary goal will be to ensure customers have a positive experience and their concerns are addressed promptly and accurately.

Responsibilities:
- Respond to customer inquiries and provide information about products or services
- Resolve customer complaints and issues in a timely and professional manner
- Assist customers with placing orders, tracking shipments, or processing returns
- Follow up with customers to ensure their satisfaction and resolve any outstanding issues
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to improve overall customer service experience

Good to have values:
- Strong communication skills, both written and verbal
- Excellent problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Customer-oriented approach with a positive attitude
- Previous experience in customer service or sales roles is a plus.