Telecaller Inbound

Responsibilities:
- Answering incoming calls from customers and resolving their queries or directing them to the appropriate department
- Making outbound calls to follow up with customers or provide additional information
- Providing excellent customer service and maintaining a courteous and professional demeanor
- Keeping accurate and up-to-date records of customer interactions
- Following communication scripts and company policies when handling customer calls
- Collaborating with team members to ensure efficient and effective call handling
- Meeting or exceeding set performance targets and goals in terms of call volume and customer satisfaction.