Telecaller

Telecaller

Roles and Responsibilities:
- Make outbound calls to potential customers to promote products or services
- Answer inbound calls from customers regarding inquiries or issues
- Keep accurate records of customer interactions and transactions
- Follow communication scripts to ensure consistency and quality
- Identify and escalate priority issues to the appropriate team member
- Provide excellent customer service and build strong customer relationships
- Meet and exceed sales targets and goals
- Collaborate with team members to achieve overall company objectives

Good to have values:
- Experience in telemarketing or customer service
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Positive attitude and willingness to learn and adapt
- Goal-oriented and self-motivated mindset

Note: Fluency in multiple languages would be an added advantage.